Configuration Management (CM) is a process of tracking and enforcing consistency across an organization’s devices, software, and other information technology (IT) assets.

The IT Infrastructure Library (ITIL) framework defines CM as a key procedure for IT operations. CM basically serves as a way for organizations to both catalog their IT inventory/assets as well as configure them to achieve business goals.

Through CM, organizations can leverage a range of benefits. These include disaster recovery, high IT up-time (or reduced downtime), and cost control. One way organizations ease their CM is by leveraging automation and managed cloud services.